Account Verification That Protects Your Balance
Verification is how we make sure your account and your money stay yours. Without it, withdrawal requests can be held at the review stage — verified accounts move through that stage without extra delays. We ask for a copy of your Malaysian identity document and a selfie taken at the time of submission. Players in Kota Kinabalu and across Malaysia go through
the same process via the account settings page on mobile or desktop. Documents are reviewed by our team; you get a status update through your registered contact details once the check is complete.
- Go to account verification in settings — Find the verification section inside your account settings. The page lists exactly which documents are needed — read it before uploading to avoid a resubmission delay.
- Upload your Malaysian identity document — A clear photo or scan of your MyKad or passport is required. Make sure all four corners are visible and the text is legible — blurry uploads are rejected automatically.
- Submit a live selfie — Take a selfie at the moment of submission — not a photo from your gallery. This step confirms that the document and the account holder match, protecting your funds from unauthorised access.
- Wait for the status update — Our team reviews the submission and sends a status update to your registered contact. Approved accounts unlock full withdrawal access without the review hold.