Reference

Read Before You Open Your Account

These terms set out what you agree to when you create and use your qasweshoz1 account — covering everything from how your wallet works to what happens if a dispute comes up.

Applies to all account activityCovers Touch 'n Go eWallet, Boost, GrabPaySubject to local law and eligibilityUpdates notified via account emailEffective from the moment you register
qasweshoz1 Read Before You Open Your Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the live chat widget from any page in your account dashboard. Our team handles terms queries, account eligibility questions and payment disputes through this channel.

Email Support

Send a detailed message to our support address for written responses on specific clauses, account closure requests, or formal dispute submissions. We reply in writing.

Account Help Centre

Your account panel includes a help section covering common terms questions — covering wallet rules, transaction limits and what triggers an account review under our policy.

HOW WE HANDLE THIS

Accountability Behind Our Terms

Account Data Retention

We retain account registration data and transaction records for as long as your account is active and for a defined period after closure, in line with applicable local obligations.

Cookie and Session Policy

We use session cookies to keep your account logged in and preference cookies to remember your wallet choice — Touch 'n Go eWallet, Boost or GrabPay. You can adjust this in your browser settings.

Account Security Practices

Your account is protected by password authentication and OTP verification on login and withdrawal requests. We never ask for your PIN via chat or email — any such request is not from us.

Requesting Changes or Corrections

If your registered details need correcting — name, phone number, linked e-wallet — submit a request through live chat with supporting identification. We process corrections after verification.

Common Questions on Our Terms

These are the questions we hear most often about how our terms apply to accounts, payments and access. Each answer reflects our actual policy — not a paraphrase.

They cover your account registration, all deposits and withdrawals including those via Touch 'n Go eWallet and Boost, game participation, and how disputes are handled between you and us.

No. Your account wallet must be funded only from payment credentials registered in your own name. Using a third-party GrabPay or FPX account is a breach of these terms and may lead to account suspension.

We notify you via the email address on your account. If you continue using your account after the effective date of the update, that counts as acceptance of the revised terms.

Submit a data request through live chat or email support. We will confirm your identity first, then provide a summary of the account and transaction records we hold against your profile.

Access depends on local law in your region. If local law in your area restricts use of this platform, those restrictions apply regardless of these terms. It is your responsibility to check your eligibility.

Operating more than one account, providing false registration details, using third-party payment credentials, or activity that contradicts applicable local law can each trigger a review and potential closure.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.